Our Privacy Policy
Last Updated 09/16/2024
1. What information we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. When you complete a transaction, set up an account, request information, etc. we also collect personally identifiable information: name, email, password, communications; payment details: credit card information; comments, feedback, product reviews, recommendations, and personal profile.
2. How is information collected?
When you conduct a transaction on the website, as part of the process, we collect personal information you give us such as your name, address, phone number, and email address. Your personal information will be used for the specific reasons stated above only.
3.We collect such Non-personal and Personal Information for the following purposes:
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To provide product;
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To process your online orders;
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To facilitate transactions and payments;
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To provide users with ongoing customer assistance and technical support;
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To be able to contact users with general or personalized product-related notices and promotional messages;
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To provide customer service;
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To market products that may be of interest to you
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To include you in surveys;
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To enable you to post content;
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To improve the process in which we offer our products and the experiences you have with our products;
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To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective products;
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To ensure technology integrity;
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To comply with any applicable laws and regulations.
4. How do we store, use, share and disclose personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
5. How do we communicate with visitors to our site?
We may contact you regarding your account, to troubleshoot account problems, to resolve a dispute, to collect monies owed, to poll your opinions through surveys, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text, and postal mail.
6. How are cookies used?
Cookies are used to provide a great experience for your visitors. to identify registered members, to monitor and analyze the performance, operation, and effectiveness of the Wix's platform, and to ensure the platform is safe and secure to use.
7. Updates to Our Privacy Policy:
We, The Classy Candle Company, reserve the right to modify this privacy policy at any time, please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If any changes to this policy are made, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
8. To withdraw your consent or to correct/delete any personal information:
If you don’t want us to process your data anymore, please contact us at yourcandles@theclassycandle.info